Complimentary tracked shipping to 🇺🇸 United States over $250
In Touch

Contact

We answer every email personally. Tell us what you are looking for, even if you don't see it yet on the site.

The fastest way

jadeitepavilionhub@gmail.com

Replies within 24 hours, Mon-Sat (MYT).

Other ways

  • Instagram DM - @jadeitepavilion
  • The contact form below, which goes to the same inbox.

What helps us help you

  • Tell us what you're looking for: color, type, budget, occasion.
  • If you're asking about a specific piece, include the piece reference (e.g. jp-009).
  • If you're asking about an order, your order number speeds things up.

Send a note

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Frequently asked

Is your jadeite really Grade A?
Yes - 100% genuine, natural, untreated Grade A jadeite, every single piece. About half our pieces ship with an independent laboratory report: that depends on whether a report exists for that particular stone when it reaches us, not on what the piece costs, and a piece without one is the same grade of jade. You are always free to have any piece tested at an independent gemological lab, backed by our authenticity guarantee.
Why does my piece have lines or cloudy patches?
That's exactly what natural jadeite looks like. Fine stone lines (石纹), soft cotton clouds (棉), and tiny grain structure are nature's signature, and proof your piece isn't dyed or treated. We describe the inclusions on every product page and photograph them honestly. See the Authenticity page for more on what to expect.
Why are some pieces so much cheaper than other jadeite shops?
Two reasons: we set our stones in sterling or plated silver rather than 18k gold, and we sell directly without a boutique markup. You're paying for the jadeite, not the metal or the middleman.
What's the difference between Burma and Guatemala jadeite?
Both are genuine Grade A. Burmese (Myanmar) jadeite is the classic source, known for vivid imperial greens and lavender. Guatemalan jadeite leans toward deeper forest and blue-greens and is often more affordable for the same quality. We list the origin on every piece.
Do you ship to my country?
We ship from Malaysia to 26 countries across Asia-Pacific, Europe, North America and the Gulf, via tracked UPS, FedEx or Aramex. The full list is the country selector at checkout, and the rates are on the Shipping page. If yours is not there, email us, because we may still be able to arrange it.
Can I see a piece before buying?
We don't have a showroom, but we're happy to send you a short video of any piece in natural light. Just email us the piece reference and we'll film it for you.
A question we didn't answer? Email us